How Can We Help?
Owned and operated by JEC Collective, we welcome every question about our outdoor saunas, premium outdoor seating, fire features, and fountains.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated transit time of 5 to 8 business days. Delivery windows may vary depending on the size of your order and your location within the Continental U.S.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If your tracking details have not updated within a few days, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. For complete details on conditions and how to initiate a return, please review our Return Policy page. We are happy to walk you through the process if you have questions.
Can I exchange an item for a different model?
If you would like to exchange an outdoor sauna, premium outdoor seating item, fire feature, or fountain for a different model, please contact us within the return window. We will guide you through the exchange process and help you find the right fit for your outdoor space.
What materials are your products made from?
Our collection features carefully selected materials such as solid wood, stainless steel, and weather-resistant composites designed for outdoor S. Each product page includes detailed specifications covering materials, dimensions, and construction so you can choose with confidence.
Do I need any special preparation to set up an outdoor sauna or fire feature?
Setup requirements vary by product. Each listing includes practical details on dimensions, electrical needs, fuel requirements, site considerations, and surface recommendations. If you are unsure whether your patio, deck, or backyard can accommodate a particular piece, reach out and we will help you plan.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Thoughtful Response
Every inquiry is reviewed personally and answered within one business day.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Curated Quality
Each product is selected for lasting materials, refined design, and suitability for outdoor wellness spaces.
30-Day Returns
If something is not quite right, our return process is straightforward and backed by our Return Policy.
